Privacy Policy

March 19, 2021 2023-10-12 1:48


I. Identity of the person responsible

OPERADORA DE SERVICIOS PARADIGMA S.A DE C.V. and its affiliates and/or subsidiaries with address at Boulevard – Ixtapan Tonatico N° 11, Col. Ixtapita, Ixtapan de la Sal, State of Mexico, is a company committed to the protection of your privacy.

This privacy notice corresponds to the following website:

II. Personal information

For the purposes indicated in this privacy notice and permitted by applicable laws, Operadora may collect the following personal data indicated below and which will be used solely and exclusively to provide you with the service you request.

III. Purpose and treatment

Purposes that give rise to the legal relationship and are necessary for the provision of the service:

The personal information you provide us will be used to provide the services you request such as lodging and restaurant reservations, organization of events and social gatherings, purchase of tourist and/or commercial products and/or services in general, billing.

Operadora may use the personal information you provide us to offer you better service as well as identify preferences during your stay and make it more pleasant.

Purposes that do not give rise to the legal relationship nor are necessary for the provision of the service:

Operadora may use your information to offer you promotional information, evaluations, quality and satisfaction surveys of services.

IV. Mechanism for expressing refusal, revocation of consent and exercise of ARCO rights.

At any time you can express your refusal to the processing of purposes that do not give rise to the legal relationship nor are necessary for the provision of the service, or the revocation of the consent that you have given us to the processing of your personal data as well as the access, rectification, cancellation or opposition regarding the information I provide through a request that must be submitted in writing to the Personal Data Department located at Boulevard Ixtapan- Tonatico, N° 11, Col. Ixtapita, Ixtapan de la sal, State of Mexico, or by phone 01 (55) 52 80 54 54 and 01 (55) 36 28 11 09 from Monday to Friday from 10 a.m. to 7 p.m., or electronically to the

Said request must contain at least the following:

In the event that the request does not satisfy any of the requirements indicated above, the personal data department may require you, within 5 days from receipt of the request, to provide the elements or documents necessary to process it. , you will have 10 business days to respond to the request.

V. Control and security of personal information

Operadora undertakes to take the necessary measures to protect the information collected using security technologies and control procedures for access, use or disclosure of your personal information without authorization.

VI. Changes to the privacy notice

Operadora may at any time update the privacy notice which will be communicated through our internet pages indicated in section I of this privacy notice.

Therefore, we suggest that you periodically visit this privacy notice to be aware of any updates.

I acknowledge and accept the terms and conditions established in this privacy notice and if not, I will notify Operadora in the terms indicated in section IV of this privacy notice.

In case of any disagreement or complaint about the processing of your personal data, you can contact the National Institute of Transparency, Access to Information and Protection of Personal Data.

It is understood that the owner tacitly consents to the processing of his or her data when, having made the privacy notice available to him or her, he or she does not express his or her opposition.

Last update date: January 12, 2017.

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